I recently had 3 experiences of what it takes to provide outstanding service:
I requested some credit limits from our insurance broker. He immediately sent me an email back: “I’m on it” and within a couple of hours he had the limits.
A finance broker said to me that she had a new contact at an Invoice Finance company – she was happy. “I love dealing with XXX, he’s so professional, he comes back to me so quickly and he always calls me as soon as he gets out of a meeting.”
I had an internet lead based in Kent in over the weekend and emailed it to our Sales Director first thing. At around 10:30 I emailed her on another matter and asked her if she got the lead. She emailed me back; “Seeing him tomorrow”.
These things are so simple, so why defer the call? If there is one simple golden rule I can give you it’s this:
CALL THEM NOW!!!
You don't need to wear a melon on your head to stand out, you just need to be super fast and super efficient.