At Calverton Finance, we pride ourselves on our business ethos; this involves our attitude to our employees and our clients, which we refer to as the ‘Calverton Culture’.
Fact: If you exceed a customer’s expectations they’ll use you again
Take, Frontera London, as their MD, Craig Mills, explains, “When we switched bank accounts we were, if you like, ‘wooed’ by our new suitor. At the time, everything was good with Calverton but we just weren’t utilising our arrangement. The bank offered some attractive new terms yet everything else diminished in terms of service, knowledge and accessibility.
So, just like having that conversation with your ex-girlfriend, we got back in touch with Calverton and talked about how we could get things back on track”.
Our biggeststrength in terms or winning and retaining business is our people. We have a team of hugely knowledgeable staff with outstanding client and customer care ethics.
Our teamsare long standing; our management team have been with us for over 12 years, and our longest standing member of staff has been with us for 19.
Our people are our family. We look after each other and we look after our clients. Nothing is too much trouble. Our Client Managers visit our clients regularly and we carry out customer care calls and continually look to improve our offerings. We believe that if we look after our people, then they look after our clients, and happy clients recommend their supplier.
Fact: 92% of our customers have recommended us.
We don’t want to be the biggest but we do want to be the best! In fact we’ve won industry awards for our invoice finance facilities and customer care. Our motto is to “Help Businesses Build, Grow and Thrive”. We are very proud that last year our clients grew their sales by an average of 13%, so our positive culture seems to be working for them.